Article 1 – contract: This contract is intended for the exclusive use of the reservation of stays in guest rooms at the RésiliSens farm. The best welcome will be reserved for guests. The owner undertakes to personally ensure their welcome with all the desirable attentions to facilitate their stay.

Article 2 – duration of stay: The customer signing this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.

Article 3 – conclusion of the contract: The reservation becomes effective when the customer has sent the owner payment of the total amount of the price of the stay with a minimum of one night per room selected. The prices are inclusive of all charges according to the description sheet: the price of the night includes breakfast and tourist tax for the number of people bound by the reservation. The total amount of the stay includes the price of the number of nights and the options chosen when booking. concerning the tables d’hôtes it is possible to book them later with a minimum of 72 hours (3 days) before the effective date of the service. In this case, it will be possible to pay them on your arrival at the farm (check or cash)

Article 4 – absence of withdrawal: the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the consumer code relating in particular to the provision of accommodation services provided on a date or according to a determined periodicity.

Article 5 – cancellation by the customer: Any cancellation must be notified in writing to the following email address: resilisens@gmail.com and will be effective after acknowledgment of receipt by the owner.

a) Cancellation before the start of the stay: if the cancellation occurs 7 days before the start of the stay, the total amount paid by the customer will be returned to him by bank transfer. If the cancellation occurs less than 7 days and more than 24 hours before the start of the stay, a fixed amount of 30% of the total amount paid by the customer will be retained by the owner. the remaining 70% will be returned to the customer by bank transfer. If the cancellation occurs less than 24 hours before the start of the stay, no refund will be made.

b) If the customer does not show up before 8 p.m. on the day scheduled for the start of the stay (unless the customer has notified the owner and a late arrival time has been agreed between the parties), this contract becomes void. and the owner can dispose of his guest rooms. the total amount of the reservation remains with the owner.

c) In the event of a shortened stay, the price corresponding to the initial stay remains fully acquired by the owner. Unused additional services will be refunded

Article 6 – cancellation by the owner: When before the start of the stay, the owner cancels this stay, he must inform the client by registered letter with acknowledgment of receipt. The customer, without prejudging recourse for compensation for any damages suffered, will be reimbursed in full for the sums paid, without giving the right to additional compensation.

Article 7 – arrival: The customer must arrive on the specified day and at the times mentioned in this contract. In case of late or delayed arrival, the customer must notify the owner.

Article 8 – payment of the balance: The options (table d’hôtes) or extension of the stay not provided for in the initial reservation and not mentioned in this contract will be paid at the end of the stay to the owner.

Article 9 – tourist tax: The tourist tax is a local tax that the customer must pay to the owner who then transfers it to the Public Treasury.

Article 10 – use of the premises: The customer must respect the peaceful character of the premises and make use of them in accordance with their destination. He undertakes to return the rooms in good condition. Any damage may be the subject of an appeal by the owner.

Article 11 – capacity: This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse the additional customers. This refusal can in no way be considered as a modification or breach of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.

Article 12 – animals: the farm having animals on the premises, it is not possible to come with a pet. In the event of non-compliance with this clause by the client, the owner may refuse the animals. This refusal can in no way be considered as a modification or a breach of the contract at the initiative of the owner, so that in the event of the client’s departure, no refund can be considered.

Article 13 – Disputes: Any complaint relating to a stay must be sent by registered letter, and as soon as possible to the owner in order to find an amicable agreement. These provisions do not prejudge any legal actions brought by the customer or the owner